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Posted on: 21/09/2020

Action Required: Bug Fix for Microsoft Windows Devices

Notice from The Department for Education

Action Required: Bug Fix for Microsoft Windows Devices

Some children and young people are experiencing a bug that means they cannot log in to their Microsoft Windows laptops and tablets.

The DfE have received an increasing amount of feedback that affected users are unable to log in to their devices.

The bug on the Windows devices means users may find that the login is defaulting to the “.\localadmin” account and asking for a password, which they do not have.

The document below (called How to Fix The Bug) sets out how users can get around the bug and make sure it stops happening on their laptops and tablets, permanently.

PLEASE REFER TO THE DFE DOCUMENT - UNDER PARENT INFORMATION\USEFUL WEBSITES AND INFORMATION - CALLED 'HOW TO FIX THE BUG'

Written by EH
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